Frequently asked questions

Do you do custom and personalized orders?

Yes we can customize any order you would like. Please just contact us to order a custom order.

Are these Dishwasher Safe?

Wine glasses sold within our shop are HAND PAINTED. Please understand that slight variations WILL occur and this is a part of the "hand painted" style. Our painted wine glasses are NOT DISH WASHER SAFE. It is "Hand Wash Only" if needed. Please do not wash the wine glass with a scrub or hard sponge.

My item arrived broken

Damaged items happen. When shipping glass there is always a chance that the item could arrived broken. Broken items need to be reported within a 7 day period. Within that time we will have a replacement shipped to you as soon as possible. Please realize we are NOT responsible for anything damaged in the mail. We take every precaution to have your items safely delivered, but accidents do happen. Please email us with photos of the broken item and shipping box within 7 days. We will then process and mail a new item.